Billing Issue Unresolved for Over Two Years , connect line

I have been dealing with a double billing issue for over two years now. When I moved to a new address, I requested to update my line to the new address, but it was never done properly. Instead, I was billed for two lines: one for my old address and one for my new address. Despite numerous attempts to resolve this with Xfinity agents over the phone, no solution has been provided. They keep telling me it’s a “line mirror” issue, but nothing gets fixed.

At one point, one agent even canceled my line without my consent, which was not what I asked for. I had to find another agent to reactivate my line. However, after a week, I noticed that my account still shows double billing, and the correct bill is not even visible in the app. The app only shows the bill for my old address, where I haven’t lived for over two years.

Trying to reach out again to customer service, another agent canceled my line and hung up on me. Now I’ve been more than eight days without a phone line, and no agent is willing to help me reactivate it or solve the billing problem.

It’s extremely frustrating that every attempt to get support results in more delays, more tickets, and no resolution. Additionally, my phone model in the system is incorrect.

Please somebody help me.