2 Messages
Billing Errors
I have made four phone calls to Xfinity, and it seems no one is capable of correcting a simple issue. I added an Apple Watch to my account in June. The watch was deactivated and returned after four days. I notified Xfinity by phone calls and by a visit to the store. But guess what? I'm still being billed for the watch. And, after a royal mess with a phone that I ordered and never received, I'm still being billed for the insurance. What does a person have to do to get this corrected? I hope ATT isn't this bad, because as soon as I get this cleared up (if ever) I'm going to move my business!!
XfinityDuron
Official Employee
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167 Messages
11 days ago
Hello @user_j6jb16 I do understand how this situation can become frustrating, but I will do all I can to get to the bottom of your issue. To get started, do you mind sending a direct message with the name and address to your account
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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