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Wednesday, February 5th, 2025 10:30 PM

Bankruptcy violation

My account is included In bankruptcy chapter 7 as of 1.7.25. I have done chats, calls, and emails yet Xfinity has refused to reinstate my services, now removed my devices and numbers from the mobile account, and still has my SIM LOCKED! My attorney has stated this is a federal court violation and I have been stating all of this to Xfinity yet they stilll refused to unlock the devices, turn the devices back on. They actually tried to collect money for the account from me although I stated several times they were violating the courts and my bankruptcy protection. I even emailed the paperwork to the executive team and they referred me back to customer services although I highlighted the part of the feeder al

court informing them they could not violate my protection or attempt to collect balances included in the case. I checked again today after speaking with my attorney and they still have my SIM LOCKED! My attorney has informed me that she is more than willing to file a motion with the federal court against Xfinity for the violations of my rights and the violations of the federal law. I need to speak with someone asap to get my devices unlocked asap to have phone services. My devices were paid off several years ago as I purchased these devices in Dec of 2021. I was told last week that a manager would call me and I’m still waiting! I need my devices unlocked asap! I as well as the federal courts provided the case information back on 1.7.25, and I should be still dealing with having no services or trying to get my devices unlocked! I had NONE OF THESE ISSUES with no other service provider, boiling services violating my rights. But apparently Xfinity feel they are above the federal courts and laws that are placed. I NEED MY DEVICES UNLOCKED ASAP PLEASE! 

Official Employee

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1.3K Messages

2 months ago

user_hwpjbq thank you for using the Community Forums page to reach out regarding your chapter 7 related concerns. I would like to take a closer look at this situation on our end regarding your services. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

7 Messages

Hi,

the information has been sent 

7 Messages

Please let me know if you did not get the information. 

1 Message

26 days ago

Any updates bro?

I have a bankcruptcy as well need my phone unlocked as I paid a portion of it. 

7 Messages

Hi,

Thank you for escalating the information for me. I was able to get it resolved! 

Official Employee

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1.6K Messages

Thank you for reaching out to us here @user_851rtp. I would be happy to check on that phone unlock issue from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.9K Messages

 

Thank you for letting us know, user_hwpjbq! I'm glad the issue has been resolved for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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