Awful disgrace

In July, I ordered a new phone through Xfinity mobile as I was eligible for an upgrade. When the phone box was delivered, there was no phone in the box. There was literally nothing in the box. It was delivered by FedEx and we did sign for it. The box seemed a little damaged, but not opened. We contacted Xfinity mobile and they said they would send a new phone. This phone also never arrived and we contacted customer service. They said the case was under review. Meanwhile, we had already been charged $1600 to our credit card. When contacting Xfinity mobile again, they said it is not their policy to refund. They said the case would be reviewed but then after 30 days the case was closed. We are still out our $1600. We have filed a police report and meanwhile Will tell everyone we know to not use Xfinity mobile, until we are refunded our money. This is a ton of money and we do not have a product. This is absurd and we will not stop fighting this.