Visitor
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1 Message
Assurant Replacement Device
I have now received 2 Assurant replacement devices and the IMEI was not updated so I cannot activate them. I'm losing my mind, hours of chats and calls not resolved. Please help
Visitor
•
1 Message
I have now received 2 Assurant replacement devices and the IMEI was not updated so I cannot activate them. I'm losing my mind, hours of chats and calls not resolved. Please help
XfinityThomasB
Official Employee
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2.5K Messages
3 hours ago
user_ch90b6 Thank you very much. Assurant replacements is something we need loop in a team that can investigate everything. We are happy to help.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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