Visitor
•
2 Messages
Assistance with mobile phone activation
New Sim card inserted. Phone restarted, msg says not on network and can't activate this number to xfinity
Visitor
•
2 Messages
New Sim card inserted. Phone restarted, msg says not on network and can't activate this number to xfinity
XfinityAbby
Official Employee
•
374 Messages
10 hours ago
Hello @user_ucc66n. Thank you for reaching out on our Community Forum. I am sorry to hear you are having trouble getting your phone number activated. We would love to assist you in getting your number ported over.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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