Visitor
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1 Message
Assistance Needed with Updating Shipping Address
Hello,
I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address.
I would greatly appreciate any help you can provide in updating it.
Thank you,
XfinityThomasA
Official Employee
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3K Messages
2 months ago
Hello, and welcome to the Xfinity Forums, user_l6h50j! You've reached the right place for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_bzpjmu
Visitor
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1 Message
6 hours ago
I have this exact same problem. I moved, I transferred my internet account and supposedly my mobile account. But now the Xfinity App only displays my internet service and not my mobile service. When I attempt to upgrade to a new phone, it lists my old address as my shipping address and will not let me change it. Xfinity has the worst customer service so I can't even get anyone to figure it out. They keep giving me wrong advice.
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