Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free” watch. That’s $262.29 plus the $18.70 initial fee for an SE watch that sells at Walmart for $159. Please beware of this scam.

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XfinityChristy

Official Employee

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2.7K Messages

1 month ago

user_3128kt Thank you for reaching out via our Xfinity Community Forums and for sharing this. I am really sorry to hear about your experience, and can understand why this would feel upsetting and confusing. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. I’d like the opportunity to review what happened with the Apple Watch promotion, the service requirements, and the charges on your account to make sure everything was explained correctly and applied as intended.

Please send us a direct message with your full name and service address, and we’ll be happy to take a closer look and work with you toward a resolution.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

user_dqsbc2

Visitor

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1 Message

4 days ago

I just experienced the same issue and would like further information or assistance.

XfinityAlfonso

Official Employee

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2.4K Messages

Hello user_dqsbc2 thank you so much for taking the time and reaching out here on our Xfinity Forums! We'd love to assist in this matter regarding the Apple Watch available via Xfinity Rewards.

Within our website, we do have legal disclosures describing the nature of the reward, specific billing details, and our obligations in delivering that promotion. After reading over this, does this help to answer any questions you have?

Disclaimer
Restrictions apply. Not available in all areas.
Xfinity Internet required. $25/line activation fee waived for all lines purchased between 1/15/26-2/24/26. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. Pricing subj. to change.

$25/mo charge applies if Xfinity TV, Voice or Internet not maintained. When a line exceeds its monthly premium data allowance, data may be temporarily slower than other traffic in times of congestion. Speeds on Unlimited plan reduced to a maximum of 1.5Mbps download/750 Kbps upload after 30GBs of data/line. Data thresholds may vary. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures.

Offer ends 2/24/2026. Limited to Xfinity Diamond and Platinum members with account in good standing. Must enter unique offer code during checkout to receive discount. Requires Xfinity Mobile, purchase and activation of new, eligible smartwatch while supplies last, a 36-month Xfinity Mobile Device Payment Plan Agreement ("Device Agreement"), and activation of new Xfinity Mobile watch line within 30 days of device purchase date. Additional $10 monthly smartwatch fee applies.

Tax on pre-credit price and fees extra. $299.99 via bill credits applied monthly so long as Device Agreement is in effect. If line is canceled or watch payments are accelerated, remaining credits are forfeited. One code per member account/household; max two transactions per code. Not valid with prior purchases, returns or exchanges. Back orders are eligible. Out of stock watches are not eligible. May not be combined with other device offers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

zangtum

Regular Visitor

•

7 Messages

10 hours ago

I too had the runaround from Xfinity for three days over this Apple Watch SCAM Promotion. On Feb 11, I spent over an hour “chatting” with Agent Eamon[apparently an Xfinity Sales agent]. Asked how this promotion worked. He explained that I could “go to the membership/rewards page of my account for the PROMO CODE, for which I could get $300 off a watch, that would cover the cost of the SE 3 Aluminum, and for the watch data line it's $10/mo. You'd get a phone number for it as a standalone watch, and up front we do charge the sales tax, looks like that would be around $19 one time charge.” I go to my Platinum Membership/Reward page-NO CODE.

So Eamon:”I have a form that I can fill out for the promo code to be put on your account manually, but it takes time, and I just want to make sure that we check everywhere it could possibly be.” So he puts the ticket in. I get a text the next day from Xfinity about that ticket. It is now closed and result: there still is NOT ANY $300 PROMO CODE in my rewards.

After pursuing this the next day it becomes apparent in chatting online with three more Xfinity people, that I never would have been offered this CODE. This deal ONLY works if one ALREADY has a mobile acct w/ Xfinity - THE DEAL IS ONLY VALID TO THOSE WITH ALREADY ESTABLISHED MOBILE ACCOUNTS. No where on the Xfinity site, where this deal is mentioned, is that “pre-existing” criteria specified. What an infuriating waste of my time for three days. Shame on you Xfinity for all of this [Edited: "Language"].

(edited)

Devices

user_3128kt

Apple Watch Reward (Scam)

XfinityChristy

user_dqsbc2

XfinityAlfonso

zangtum

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