Apple Watch Reward (Scam)

user_3128kt Thank you for reaching out via our Xfinity Community Forums and for sharing this. I am really sorry to hear about your experience, and can understand why this would feel upsetting and confusing. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. I’d like the opportunity to review what happened with the Apple Watch promotion, the service requirements, and the charges on your account to make sure everything was explained correctly and applied as intended.

Please send us a direct message with your full name and service address, and we’ll be happy to take a closer look and work with you toward a resolution.

 

  To send a "Direct Message":
  Click "Sign In" if necessary
  Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
  Click the "New message" (pencil and paper) icon
  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
  Type your message in the text area near the bottom of the window
  Press Enter to send it