Visitor
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2 Messages
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should restore the promotion since they activated it incorrectly. All they keep saying is that the promotion cannot be applied now, with no offers to fix the problem they created. Pretty much feel like they've just robbed me of $300 and all they have to say is 'sorry the promotion is gone'. Unacceptable.
XfinityQuemekia
Official Employee
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901 Messages
1 month ago
I am incredibly sorry for the frustrating feeling this situation has caused @unhappy_member. When a new device is incorrectly activated as a (BYOD), our automated system often blocks the promotion because it thinks you didn't purchase the watch from Xfinity. While standard support tools might not allow the promotion to be applied, I'd like to learn more about your situation and provide support.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
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zangtum
Regular Visitor
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4 Messages
14 hours ago
The "Apple Watch Promotion" is indeed a scam. No amount of searching Xfinity on my desktop and via the Xfinity app reveals this alleged PROMO CODE for the $300 reward toward an Apple Smartwatch SE3!! It is a scam. I spent over an hr on live chat yesterday. Agent opened up a ticket for me to supposedly add this elusive Promo Code to my Platinum Membership Rewards. I got a reply text today from Xfinity about that ticket. It is now closed and there is NOT ANY $300 PROMO CODE in my rewards. A bunch of lies all around, and a long time w/Chat Assistant did nothing!
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