Skip to main content
user_x40k4e
1st Topic

Visitor

 • 

2 Messages

09/20/2026 3:55 AM

Apple Watch failing to activate

I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked. 

Question

 • 

Updated 

37 minutes ago

24

3

0

Oldest First
Selected Oldest First
XfinityRay

Official Employee

 • 

4.3K Messages

3 days ago

Hi there, @user_x40k4e! Congratulations on getting the Apple Watch Ultra 4! Excited to get that activated and working for you! This link shows how to activate the device, https://www.xfinity.com/support/articles/how-to-activate-apple-watch. Where in the process are you seeing the error message? Do you get through pairing and it is during cellular activation? 

 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. 

0

0

user_r2zw44

Visitor

 • 

1 Message

2 days ago

I purchased the Apple Watch Ultra 4 from Apple on September 18. I have cycled through phone calls, chat support, and a store visit without resolution. The problem does not appear to be the watch itself but rather something tied to the Xfinity network.

3

0

XfinityJosephA

Official Employee

 • 

2.5K Messages

@user_r2zw44 are you experiencing an activation issue with the Smartwatch? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

11 hours ago

0

user_x40k4e

Visitor

 • 

2 Messages

Yes, I cannot activate the watch and no sim shows. Can I please get Tier 2 or Advanced Technical Support agent to look at a backend provisioning error. My IMEI is stuck, and Tier 1 cannot fix this. I’ve already contacted customer support 4 times and they keep making me do the same troubleshooting that doesn’t fix anything 

Like

Reply

2 hours ago

0

XfinityRay

Official Employee

 • 

4.3K Messages

Thank you for sharing this is during activation and not pairing and that no SIM is showing, @user_x40k4e. We will get that working for you! I will need to check further on the watch and your account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

user_jly58g

Visitor

 • 

1 Message

2 days ago

Im having the same issues

1

0

forum icon

New to the Community?

Start Here