Visitor
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1 Message
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
XfinityRay
Official Employee
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4.3K Messages
21 hours ago
Hi there, @user_x40k4e! Congratulations on getting the Apple Watch Ultra 4! Excited to get that activated and working for you! This link shows how to activate the device, https://www.xfinity.com/support/articles/how-to-activate-apple-watch. Where in the process are you seeing the error message? Do you get through pairing and it is during cellular activation?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
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user_r2zw44
Visitor
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1 Message
13 hours ago
I purchased the Apple Watch Ultra 4 from Apple on September 18. I have cycled through phone calls, chat support, and a store visit without resolution. The problem does not appear to be the watch itself but rather something tied to the Xfinity network.
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user_jly58g
Visitor
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1 Message
3 hours ago
Im having the same issues
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