Visitor
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1 Message
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
XfinityRay
Official Employee
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4.3K Messages
4 hours ago
Hi there, @user_x40k4e! Congratulations on getting the Apple Watch Ultra 4! Excited to get that activated and working for you! This link shows how to activate the device, https://www.xfinity.com/support/articles/how-to-activate-apple-watch. Where in the process are you seeing the error message? Do you get through pairing and it is during cellular activation?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
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