Visitor
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1 Message
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam.
i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and return me to what I had.
Xfinity said it was already shipped out and couldn’t cancel it. Yeah, sure it was.
they told me to refuse the shipment of the watch when I got it, which I did.
Now they’re saying they haven’t received it and I’ve already been charged $22 on the front of nd and $5.95 for the first month!
please help me get it of this scam!!
the issue was even made worse by going into the store which was a another huge scam.
i seriously need to leave this [Edited: "Language"] company.
i have spent a minimum of 8 hours already to get out of this.
Not to mention I have gotten at least 10 calls and 30 texts to activate some device I don’t even have!!
from this forum alone, I know this is a known scam! Someone hep me out of this [Edited: "Language"]!
what a great way to treat your long time customers.
[Title edited: "Language"]
user_cg6qld
Visitor
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1 Message
8 hours ago
The same thing happened to me in November. I was sent a "free" watch that I didn't want. I immediately returned it, they received it and yet they continue to charge me $12.49 fee every month. I too have spent many hours on the phone, every month trying to get customer service to remove the watch from my billing account. That has not happened. They have credited me the $12.49 every month but because they will not remove the device from my account it appears I will need to call billing every month for the next 17 months, if I live that long. I have been an Xfinity customer since 2015 and I would like to change providers because of this.
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