1 Message
Apple Watch Cellular Setup
Not a new issue here. I have an apple watch that I am trying to connect to my cellular plan. When I try and add it though, it keeps saying uh oh an error has occurred. I've been dealing with this for about a week now and it's frustrating because the whole reason I brought this thing is for its cellular capabilities. I've spent numerous hours on the phone trying to get this handled but nobody can. Is there anyone that can help or a higher up I can reach this has become a nightmare.
XfinityAdrienne
Official Employee
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1.3K Messages
3 months ago
Hey there, user_yo3miz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the troubles with getting your Apple Watch connected, we would be happy to look into it with you! Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_v3vl1r
Visitor
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1 Message
26 days ago
I am experiencing the same problem. Last week, I sat, stood, left and came back, after 2 hrs. in the Xfinity store in White Marsh, NO LUCK ! And that is exactly what it seems like LUCK !
The employee/gentleman (Calvin) was very knowledgeable, thorough, persistent, and determined. He used every resource possible in attempting to connect my capable Apple Watch with the Xfinity cellular. This feature is an extra $10 per month, still NO LUCK. Calvin also spent approximately 1 hr. on the phone with the Technical Guru’s at Xfinity. They were baffled and claimed the system was down after numerous attempts of troubleshooting. It has now been shy of 3 wks. and I am still unable and Xfinity is unable to connect my capable Apple Watch to the cellular service, which I am being charged for. It is NOT you, the employee, the technician nor the watch, it is the company Xfinity. Fix it , please.
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