Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_d5ccqn
1st Topic

3 Messages

Thursday, August 8th, 2024 6:17 PM

Apple to Samsung phones

I had an iPhone 26se and trained in store for a Samsung 24 ultra. Texts from iPhones go to my old phone not my new phone. Took it to store and worked fine. What the hey?

Question

 • 

Updated 

3 months ago

15

1

0

Was this helpful?

XfinityDena

Official Employee

 • 

2.4K Messages

3 months ago

@user_d5ccqn I am sorry to hear your text messages weren't coming through to your new phone. It sounds like they were able to fix in store correct?

3

0

user_d5ccqn

3 Messages

No, it wasn't. I went home and had the same problem. A text from an Iphone goes to my old Iphone not to my new Samsung. I can text out to any phone.

Like

Reply

3 months ago

0

XfinityDena

Official Employee

 • 

2.4K Messages

Did you use the same sim card from the Apple to your Samsung when trading it out @user_d5ccqn

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_d5ccqn

3 Messages

No, when I bought the Samsung, the guy at the store did an esim transfer, old phone to new phone.

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here