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user_d5ccqn
1st Topic

3 Messages

Thursday, August 8th, 2024 6:17 PM

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Apple to Samsung phones

I had an iPhone 26se and trained in store for a Samsung 24 ultra. Texts from iPhones go to my old phone not my new phone. Took it to store and worked fine. What the hey?

Question

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Updated 

11 months ago

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XfinityDena

Official Employee

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3.4K Messages

11 months ago

@user_d5ccqn I am sorry to hear your text messages weren't coming through to your new phone. It sounds like they were able to fix in store correct?

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user_d5ccqn

3 Messages

No, it wasn't. I went home and had the same problem. A text from an Iphone goes to my old Iphone not to my new Samsung. I can text out to any phone.

11 months ago

0

XfinityDena

Official Employee

 • 

3.4K Messages

Did you use the same sim card from the Apple to your Samsung when trading it out @user_d5ccqn

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11 months ago

0

user_d5ccqn

3 Messages

No, when I bought the Samsung, the guy at the store did an esim transfer, old phone to new phone.

11 months ago

0

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