Visitor
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3 Messages
App is not working on S9 phone and can't unpause devices on website
Hello, I'm having a problem with the Xfinity app on my Samsung 9. It allows me to enter my username and password, but then sends a code to my phone to allow me to login. When I enter the code and press the "verify" button, it stays on loading and never logs in. When I try to access the website on my browser on my phone, it forces me to open the app to allow a log in on the browser, but the app will not open as it is stuck on loading. Additionally, I have logged in to Xfinity on the website on my desktop but it appears to lack many features that the app has (like unpausing devices connected to my Wi-fi.)
How do I fix this?
DreamSayerZ
Problem Solver
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872 Messages
2 months ago
@tonyj1979 Have tried uninstalling/reinstalling the app? Or force quitting the app and reset the app cache and data?
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XfinitySeth
Official Employee
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292 Messages
2 months ago
Hello tonyj1979 👋 Thank you for taking the time to reach out for support in our community! I know how important managing your connected devices can be, so I definitely want to make sure you're able to take advantage of every benefit in our Xfinity app!
Up to this point, have you attempted to uninstall and then reinstall the app completely? A lot of times this can resolve common timeout issues like you've explained.
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