Visitor
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2 Messages
AN XFINITY STORE EMPLOYEE STOLE MY PHONE
I have been an xfinity customer for three years (longer for internet) I have done the early upgrade two separate times without issue. I did an early upgrade for my iPhone 15 pro max, trading it in for an iPhone 16 pro max. I brought my trade in phone to an xfinity store and they took it and told me everything was settled. One month later I get an email that says MY TRADE IN WAS CANCELLED and that I owe the remaining balance ($700) for the iPhone 15. I talked to SOOO many people. Some who told me it was resolved, some who said they created a ticket, and most recently today someone who told me point blank that I was robbed and to file a police report. The REAL KICKER is, I just paid my phone bill yesterday (108 dollars) and then today they turn my phone off saying if I don't pay the $700 they won't turn it back on. I'm a mother of a small child and they gladly took my money to shut off my phone. I DONT OWE XFINITY ANY MONEY. THEY TOOK MY PHONE, and I can't just walk away because I have this iPhone 16 pro max I'm making payments on but now it is absolutely useless to me. THIS IS CRIMINAL. I am filing a police report, and all the other BBB whatever it is that you complain to because xfinity are CRIMINALS.
XfinityJosephA
Official Employee
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1.5K Messages
1 day ago
user_9bcc7e thanks for taking the time to share this experience about your trade in being cancelled. We would like to take a closer look at your account and help! To get more information about the iPhone 15 Pro Max and follow up on what happened we will want to pull up your account. So, we will need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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