Hello, thank you for taking the time to post on our Xfinity Community Forum! We'd be happy to look into this with you. But first, could you tell us a little more about what's happening?
For example:
- Is your device from Xfinity Mobile?
- When did you first notice the phone was deactivated?
- Are you unable to make calls, send texts, or use mobile data?
- Did you recently upgrade, replace, or activate a device?
Any additional details you can provide will help point you in the right direction.
XfinityMelinda
Official Employee
•
315 Messages
2 months ago
Hello, thank you for taking the time to post on our Xfinity Community Forum! We'd be happy to look into this with you. But first, could you tell us a little more about what's happening?
For example:
- Is your device from Xfinity Mobile?
- When did you first notice the phone was deactivated?
- Are you unable to make calls, send texts, or use mobile data?
- Did you recently upgrade, replace, or activate a device?
Any additional details you can provide will help point you in the right direction.
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