Visitor
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1 Message
After a week, still no progress on my mobile phone update.
I ordered an upgrade for my mobile phone a week ago. I paid the down payment, and selected to trade in my current phone. I have had chat, phone, and in-store personnel all tell me my order is active. My down payment has come off my bank account without going through. My account shows the phone I want (pink Samsung foldz) as in progress as well as an order of the phone already have as being on order. The phone isn't carried in store, so it has to be mailed. I'm incredibly frustrated at this point. Please help.
XfinityCarolyn
Official Employee
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515 Messages
6 hours ago
@romans.gigi, I completely understand why you’re frustrated, especially after paying the down payment and receiving confirmation from chat, phone, and store representatives that the upgrade is active. I’d be happy to help take a closer look at what’s happening with the order and why both devices are showing as in progress.
Please send us a direct message with your full name and address.
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