Visitor
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1 Message
Advanced Tier 2 support required
I had a trade in approved for $830 in February for my IPhone 15 pro with IPhone 17 pro that O bought in January this year. In March, your team credited 330$ saying that you are eligible for this trade -in amount and will have to pay for rest of the monthly payments.
i am under unlimited line contract since last 3 years and when approached for trade in on January said you are eligible with unlimited line too and deactivated unlimited line as I already have two unlimited lines. Now in July they say that we cannot apply promotion as you do not have unlimited premium line. I am at a loss of 500 dollars as my 15 IPhone pro has been a new one I purchased from Xfinity and I would not trade in if it going as low as 330$. Please help as I am frustrated with your customer support. Please refer to my case history from January, February and March this year.
XfinityThomasC
Official Employee
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3.5K Messages
1 day ago
Hello, @user_kvdeti I can assist in getting support to review your trade-in payout. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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