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user_c5ph8g
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Tuesday, January 9th, 2024 12:21 AM

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Activation not yet completed even after 72 hours. My number has stopped working and now I am not getting important calls from work

Hi,

I submitted a port request to bring my number from TMobilePrepaid to Xfinity on 1/5. The number stopped working from TMobile in 5 minutes but it has not yet been ported to Xfinity even after 3 days. 

Any suggestions on how to resolve this? 

To Xfinity folks,

Can someone please look into this escalation ticket [Edited: "Personal Information"]? Also they escalated this ticket with wrong ICCID (i went to store to get a new one and thats the one they should use to activate the line). Can someone please reach out to me over phone/ email to resolve this ticket? 

Question

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Updated 

11 months ago

 • Edited

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XfinityRichard

Official Employee

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1.4K Messages

11 months ago

Hi there, @user_c5ph8g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvience you are experiencing with trying to port your number. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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