1 Message
Activate phone
Hi there…my dads phone just came in the mail and when I scan the QR code to activate it it says it’s already been activates or is invalid.
1 Message
Hi there…my dads phone just came in the mail and when I scan the QR code to activate it it says it’s already been activates or is invalid.
XfinityMatthew
Official Employee
•
24 Messages
2 days ago
Hello debiyoung1111
We appreciate you reaching out to us here on Xfinity Forums. I can certainly take a look and see what we need to do to get your dad's phone taken care of. Just to be clear the QR code that you scanned. Was it the one included with our activations instructions?
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