1 Message

Tuesday, February 18th, 2025

Activate mobile phone

just received Xfinity mobile phone, Samsung Galaxy, a 16. Need to activate.

Oldest First
Selected Oldest First

Official Employee

 • 

3K Messages

5 months ago

Hi there, user_cq3980! Congratulations on your new phone! You are at the right place for help with getting it activated. Are you using an eSIM or a physical SIM card? Are you replacing a device or is this a brand new line? 

Visitor

 • 

1 Message

The sim card that came with the phone

Visitor

 • 

1 Message

@XfinityRay​ Just got new phone. Am online to activate

Official Employee

 • 

1.5K Messages

 

user_syctk0 You can instructions for activating your Xfinity Mobile phone here https://www.xfinity.com/support/articles/how-to-activate-phone. Please let me know if you have a ny trouble with the process.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 days ago

Trying to activate my chip

Official Employee

 • 

2.3K Messages

 

user_6os866, thank you for reaching out and creating a new post. I see you are running into some activation troubles on your end. Are you attempting to activate a physical SIM card? Can you tell me more about the issues you've had and the steps you've taken so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here