Hi there, user_cq3980! Congratulations on your new phone! You are at the right place for help with getting it activated. Are you using an eSIM or a physical SIM card? Are you replacing a device or is this a brand new line?
user_syctk0 You can instructions for activating your Xfinity Mobile phone here https://www.xfinity.com/support/articles/how-to-activate-phone. Please let me know if you have a ny trouble with the process.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_6os866, thank you for reaching out and creating a new post. I see you are running into some activation troubles on your end. Are you attempting to activate a physical SIM card? Can you tell me more about the issues you've had and the steps you've taken so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
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3.2K Messages
7 months ago
Hi there, user_cq3980! Congratulations on your new phone! You are at the right place for help with getting it activated. Are you using an eSIM or a physical SIM card? Are you replacing a device or is this a brand new line?
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user_6os866
Visitor
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1 Message
2 months ago
Trying to activate my chip
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