Account Fraud / Deactivated Ghost Line Blocking Device Financing

I am writing to get immediate assistance with an internal system block on my account caused by sales agent fraud.

An Xfinity agent recently added an unauthorized mobile line to my account after I explicitly declined the promotion. While phone support has since deactivated the line, my account profile is now stuck. I am currently trying to finance a new phone, but your website states I am ineligible because I have "exceeded the maximum number of lines."

The deactivated, fraudulent line is acting as a "ghost line" and hogging my credit/line limit slot. Because I did not authorize this line in the first place, I should not have to wait until the end of my billing cycle for the system to auto-purge it.

Please have a Tier 2 billing analyst manually purge this deactivated line from my credit profile and reset my allowed line count so I can complete my device purchase.