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user_i1g6ev
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2 Messages

Friday, January 10th, 2025 10:52 PM

*86 Voicemail not working.

I am unable to receive voicemail. When I dial "*86" I get a message saying unable to complete call.

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20 hours ago

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DreamSayerZ

Problem Solver

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649 Messages

2 days ago

@user_i1g6ev Power off your phone and restart it. You can dial your phone number from your phone to access voicemail, or from a different phone. Did any of these things work?

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user_i1g6ev

2 Messages

None of these work. I've tried all that was suggested.

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2 days ago

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XfinityJohnG

Official Employee

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1.4K Messages

Thank you for reaching out to us here @user_i1g6ev. I would be happy to check on any issue with the Voice service from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 hours ago

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