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Mrech79901
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Thursday, October 23rd, 2025

800+ credit denied DPP

I have an 800+ score and excellent history with Xfinity, however was denied a plan. I ran this when my file was frozen and have since removed the freeze. I spoke to multiple agents who said they reran it, but I feel they don't know how to fully restart the process as I'm continually denied. 

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3 days ago

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XfinityBrianH

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10 days ago

 

Mrech79901 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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Mrech79901

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This case was closed, but I still have yet to receive a reason for the denial. Will I receive an adverse action notice on this denial? I need understand because the decision isn't appropriate for my score and concerned there may be fraud in my file or some your if disparate treatment. 

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3 days ago

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