7 Days Without Service — Bank Locked, Legal Case at Risk, Still No Resolution

I’ve been without working mobile service for 7 days now. This started when my backup device failed, and I attempted to restore my original Galaxy S22+—only to find it had been blacklisted by Xfinity, even though I never reported it lost or stolen.

I’ve contacted support daily through chat, phone, and in-store visits. I was told it would be resolved within 24–48 hours. I followed up each day—still nothing. Then I was told the wrong IMEI had been used on the original support ticket. I caught the error myself and had it corrected. Now I’m being told to wait another 48–72 hours.

In the meantime:

My bank account is locked due to 2FA being tied to this number.

I’ve been unable to contact my attorney in an active domestic violence case with a court date this Tuesday.

I’m out of food, behind on bills, and have no access to key accounts.

Xfinity’s only response so far: a $30 credit.

I’ve filed complaints with the FCC and BBB, and I’m preparing to involve the Colorado Attorney General’s office. I’ve also documented all call logs and failed resolution attempts.

This isn’t just an inconvenience. It’s a breakdown in essential service that has put my legal and financial wellbeing at risk. I need resolution immediately—not another empty time estimate.

Who at Xfinity is going to own this and fix it?