7 Messages
$600 credit not honored
I ordered a new line and phone by text and was offered $600 off IPhone. They said I would get $25 off each bill for 24 months which didn’t show up on the bill. When I chat or call customer service they ask for the code for the deal which I was never told about and never received.
When I chat or call customer service they see that it was the xfinity persons fault for not putting in a code but can’t help. I’ve been told I’ll hear from someone before or after 7 days.
I don’t have a lot of faith that Xfinity will correct the problem. If they don’t I will be out $600.
Accepted Solution
XfinityAmandaB
Official Employee
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1.4K Messages
2 months ago
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user_29b8qp
7 Messages
2 months ago
Yes. This just has to do with the mobile service. Where should I comment?
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user_29b8qp
7 Messages
1 month ago
The chat and phone customer service was no help but the Xfinity store manager and his communication to Xfinity worked.
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