3000 email just uploaded for no reason

I had my inbox all up to date this morning and then I just went in a few hours later and it reuploaded 3,000+ emails that were previously filed, deleted or tagged.

Can Xfinity fix this on my Comcast’s e-mail, or am I really going to have to go through them one by one again?
this occurred on my IPad.

Responses

Oldest First

Selected Oldest First

XfinityJon

Official Employee

•

851 Messages

21 hours ago

I can certainly understand your concern user_r7xobf. Were your emails deleted on the Mail app on the iPad, and then appeared on the same device? Or were they deleted on another device, and then showed back up on the iPad?

4

0

U

user_r7xobf

Visitor

•

3 Messages

Thank you Xfinity employee, they were deleted on my IPad. Now another 3,000 have uploaded. I’m not sure if they are duplicates of the first 3,000 or just going farther back. I’m just dreading having to deal with these individually.

a few months ago, I deleted my entire inbox through the Ixfinity/Comcast site, so I don’t know where or why these are coming from. I see the normal amount are still on my Mac computer that I don’t often use.

Like

Reply

21 hours ago

0

U

user_r7xobf

Visitor

•

3 Messages

@XfinityJon also I just checked and they did not upload to my phone, so only my iPad.

Like

Reply

20 hours ago

0

XfinityJon

Official Employee

•

851 Messages

Okay, so they didn't come back to all of your devices? Just the iPad, correct? If so, could you try signing out of the email account on the Mail app on the iPad, and signing back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

20 hours ago

0

Devices

user_r7xobf

3000 email just uploaded for no reason

XfinityJon

user_r7xobf

user_r7xobf

XfinityJon

New to the Community?