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user_rn1wpm
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Originator

Visitor

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1 Message

Thursday, September 18th, 2025 10:03 PM

200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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Updated 

3 hours ago

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XfinityBrianH

Official Employee

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1.9K Messages

4 months ago

 

user_rn1wpm Thank you for reaching out to us here today with your questions! You can view the status of yoru gift card at the following link https://www.xfinityincentivetracker.com/.

 

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user_h4lt1i

Visitor

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2 Messages

4 months ago

I never received my $200 Amazon gift card as well. I tried tje Xfinity incentives websites and provided all of the information......not sure what's going on.

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user_h4lt1i

Visitor

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2 Messages

I've had my services since JAN 2025 during the promotion.....what's going on?

(edited)

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4 months ago

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XfinityMarshante

Official Employee

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838 Messages

Hello @user_h4lt1i, thank you for your comment. Sorry to hear you haven’t received your Amazon gift card. I can understand how frustrating that must be, especially when you were looking forward to your Xfinity incentive.  

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_khki4n

Visitor

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2 Messages

23 hours ago

My incentive was supposedly sent December 5th 2025, but I never received it and I called and was told it takes 90 days from the day you got your service and on the website the date isn't 90 days, where is my 200 visa gift card

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