Visitor
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1 Message
2 problems
1)The info on the website is wrong. I cannot remove the info for the phone my wife hasn't used for over a year.
When I click “Manage Device” a webpage appears for about 2 seconds before the “something went wrong” message appears, The “Try Again” is useless.
2) When I try to add the IMEI for the phone my wife is using I get a “not compatible” message.
XfinityJohnG
Official Employee
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1.9K Messages
2 days ago
Thank you for reaching out here @user_7ya9n7. If you are still needing assistance with that Mobile issue I will be happy to check on that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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