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user_95e2c0
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Sunday, September 29th, 2024 9:57 PM

2 phones ready for upgrade paid off and not showing one of them

I have an iphone 12+ and a 10 with service through xfinity.  I chatted with customer service for hours trying to get it straightened out.  It will not allow me to upgrade the one phone of the two I want new.  I have read this is a know issue and everyone I have read has lead to nothing but frustration and it not being resolved.  I want to upgrade my phone- I have a $200 credit through the rewards program that expires soon.  Please contact me to get this issue resolved. Thanks.

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2 months ago

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XfinityThomasA

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1.7K Messages

2 months ago

 

Thank you for commenting and joining the Xfinity Forums community, user_95e2c0. Our Digital Care Team would be happy to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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