Visitor
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4 Messages
2 free Apple watches
In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged until recently. We never authorized the disconnect. I want to discuss a refund for the erroneous charges.
Dave
XfinityDemetrise
Official Employee
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648 Messages
5 days ago
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user_r2klxr
Visitor
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4 Messages
1 day ago
Hi did you get my reply to your message on 11/6?
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user_r2klxr
Visitor
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4 Messages
1 day ago
Let me respond again so we can be on the same page. Shortly after receiving our watches one of them got disconnected from the network. This happened at least twice. We communicated with Xfinity to rectify. We believe that this was interpreted as disconnect from us which is false.
Dave
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user_r2klxr
Visitor
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4 Messages
18 minutes ago
I got an email stating that I got a resolution response in the community. I don’t see it.
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