17 plus 1year free service just for them to tell me I am not eligible after I had already transferred my account. Some please help!

No I have never used xfinity, I have had T-Mobile for 20+years and I regret moving to xfinity 

No, the reason they told me I am ineligible is because I was supposed to order the phone right immediately after the transfer but the representative that helped me with the transfer told me to give the account 24 hours to activate then call and make the order for the new phone. 24 hours later i called and the person I talked too said the promotion was only for new transferring numbers and it looked like my number was already in the system. Yes , I am confused too and that’s why I need an official to come and explain to me who’s fault it is or better still just mail me a phone, that’s all I need. And should i also say that it’s very sad because I just wanted to treat myself to a new phone for my soon upcoming birthday .

We'd love the opportunity to take a further look @user_0dppky! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I talked to someone on the direct message and they were to call me back yesterday evening and I never got a call