F

Visitor

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1 Message

Thu, Jan 13, 2022 12:42 PM

XH Hub beeps twice occasionally

I disabled all the sounds, reduced the volume, but the hub will occasionally beep twice. I'm assuming it's for some sort of alert or trouble state but can't tell what's causing it. The Trouble Alerts screen shows a system offline message from last August.

If it matters, I do not currently subscribe to pro monitoring.

Official Employee

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479 Messages

6 d ago

Greetings, @fmrcaster! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your control panel, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

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