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user_5e2khi
1st Reply

4 Messages

Thursday, February 13th, 2025 3:19 PM

Xfinity Video Doorbell Doesn't Ring Inside

i have an xfinity door bell that is connected it rings outside but does not ring inside the house it use to ring on its own in the middle of the night if it was windy our side now I don't hear anything inside

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2 days ago

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XfinitySara

Official Employee

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1.5K Messages

2 days ago

Hello, @user_5e2khi! Thank you for visiting the Xfinity Community Forum with your Xfinity Video Doorbell concern. We've turned your comment on this user's post into its own post under your username in order to properly address any concerns you still have. And you've come to the right place for support! Our Digital Care Team is awesome to work with because we'll do everything we can to review and resolve issues quickly. We can even schedule a Trouble Call (tech visit) if an in-person assessment is needed. May I ask if this doorbell was self-installed or professionally installed? And when was the doorbell first put in?

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user_5e2khi

4 Messages

Professionally installed then reinstalled twice by your techs

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2 days ago

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user_5e2khi

4 Messages

It was installed about two years ago

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2 days ago

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XfinitySara

Official Employee

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1.5K Messages

Thanks for confirming, @user_5e2khi! It looks like available troubleshooting for the doorbell itself is somewhat limited, according to this article, but maybe there's something else we can try to resolve things remotely or with another tech visit. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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2 days ago

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user_5e2khi

4 Messages

2 days ago

The doorbell was install twice by xfinity

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