U

Visitor

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1 Message

Thursday, December 29th, 2022 7:13 PM

Xfinity Touchscreen not connected to the Internet

I have the home touchscreen and it is not connected to the internet. I've restarted the touchscreen several times and even went in and added the network manually. My network shows that the MAC Address for the touchscreen is listed as connected, but the touchscreen says differently... Connectivity test fails every time. Looked everywhere for a solution, but it appears that I need to speak with someone directly... Please advise! Thank you!

Official Employee

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466 Messages

27 days ago

Hello! I'm so sorry to hear that. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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