Xfinity Support - Bury Cable Line

I switched to Xfinity Internet last December 2025.  I live in a condo on the ground floor.  I paid for a technician to come out and connect the service.  The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home.  As the ground was frozen at the time, the tech said Xfinity would send someone out in the spring to bury the line.  He put in a request to bury the line. 

It is now spring and shortly the HOA will send the landscapers out.  I'm concerned they will run over the line when mowing the grass.  Please let me know how soon you can schedule someone to bury the line.

Kind Regards