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user_b17819
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11 Messages

11/01/2026 6:17 PM

xfinity ring doorbell

hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless

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10 hours ago

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XfinityMartyR

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3.8K Messages

18 hours ago

 

user_b17819 Hello! We completely understand the frustration, especially after four days and repeatedly trying the recommended troubleshooting. We don’t want to keep sending you through the same steps. What is the doorbell currently showing in the Xfinity app, such as offline, unavailable, or no live video? That’ll help us determine the best next step.

 

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user_b17819

11 Messages

14 hours ago

It says the ring video doorbell is off-line. It’s going on five days

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