Thank you for reaching out @user_7a2d1e. The camera will go into night vision where it appears to be black and white. Have you checked to make sure where the camera is located there isn't darker spaces vs areas that will illuminate with night vision? Have you checked settings or completed any troubleshooting steps?
XfinityDena
Official Employee
•
2.3K Messages
15 days ago
Thank you for reaching out @user_7a2d1e. The camera will go into night vision where it appears to be black and white. Have you checked to make sure where the camera is located there isn't darker spaces vs areas that will illuminate with night vision? Have you checked settings or completed any troubleshooting steps?
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