Visitor
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2 Messages
Xfinity Home Touchscreen
My Xfinity Home Touchscreen has been frozen and has not worked in almost a year. Repeated troubleshooting has failed. How do I get the equipment replaced?
Visitor
•
2 Messages
My Xfinity Home Touchscreen has been frozen and has not worked in almost a year. Repeated troubleshooting has failed. How do I get the equipment replaced?
XfinityThomasC
Official Employee
•
1.9K Messages
21 days ago
Hello, @wirelessmouse
Sounds like you may need a technician to address this issue. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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