U

Visitor

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1 Message

Mon, Sep 12, 2022 2:16 AM

Xfinity Home Touchscreen upgrade

Hi, we’ve had our xfinity home touchscreen since we bought our house in 2018. Is it possible to upgrade our equipment?

user_lkp846

Contributor

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354 Messages

11 d ago

Unless it's freezing and just dying on you that would be a hard ask. Most equipment add ons can be purchased at an Xfinity store, if you have one nearby. My touchscreen was installed in 2015 and still it was hard to get a replacement until it was freezing daily. According to the techs that stuff is only warranted for one year so after that you may need to pay for new equipment.

Official Employee

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151 Messages

11 d ago

@user_979cfb, Thank you for reaching out through Xfinity Community Forums. We would be happy to assist you. Please send us a DM with your name and address by doing the following:

 

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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