Anon296804's profile
Anon296804
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Contributor

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39 Messages

Mon, Feb 15, 2021 7:00 AM

Xfinity Home Touch Screen Controller keeps beeping, warning of "interference."

We’ve had Xfinity Home security for over five years. Unfortunately, during the past two years the Touch Screen Controller has been intermittently beeping, warning of "interference." Typically it will keep beeping until you go to the touch screen and cycle through several messages warning of the interference.

 

An Xfinity field tech made a house call last fall to try to remedy the problem. They ended up relocating the Touch Screen Controller to a different room in our house and changing a channel on the Touch Screen Controller (something they said only could be done onsite by an Xfinity tech). That fixed the problem until recently when, alas, the Touch Screen Controller started beeping again.

 

Sometimes the beeping seems to be in response to our opening an sensored door, sometimes it will just start beeping for no apparent reason, and it’ll keep beeping for an hour or longer until you go to the Touch Screen Controller and cycle through the ambiguous messages again.

 

Two weeks ago we relocated the Touch Screen Controller to different room, and there it behaved for about two weeks, only to start beeping again. So what can we do? The Touch Screen Controller says nothing about the nature of the interference, nor does it specify which sensors (we have four) is being interfered with. The Xfinity field tech had no idea what was causing the interference, nor did he have any tools for identifying the source of the interference. At the very least we'd like an option to silence the beeping short of having to cycle through the Touch Screen Controller screens each time, but Xfinity told us there's no volume control for the beeping. What’s to be done?

 

Any suggestions? Thanks.

Responses

Official Employee

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400 Messages

2 m ago

Anon296804 -

 

I am sorry to hear about the trouble!  I would suggest having a tech come back out to do additional diagnostics.

 

If the diagnositcs screens on the Touchscreen don't reveal the cause of the error, it's possible that the Touchscreen itself has become faulty, and is in need of replacement.

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Anon296804

Contributor

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39 Messages

2 m ago

Thank you for the suggestion, ComcastBecker. I told the Xfinity field tech the same thing when he was here last fall, but he insisted there was nothing wrong with the touch screen even though it's over five years old. 

Visitor

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1 Message

19 d ago

I am having the same issue and you cannot get a tech out here and can never get an agent on the phone. It is so annoying - I have had nothing but problems with my XFINITY alarm system 

Official Employee

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84 Messages

Helllo @user_5e69fc , thanks for reaching out on our forums. =] We can help out--and schedule a tech as needed of course. Have you recently moved your Xfinity Home touchscreen or modem by chance?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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