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1 Message

Saturday, May 2nd, 2026 4:44 AM

Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features like motion notifications and 2-way audio." Then, the only option I have is to open the Xfinity app.

The Xfinity Home features in the Xfinity app are great, but it is missing one very important thing that you could only do in the Xfinity Home app: remotely arming and disarming the alarm system. I appreciate that Comcast is looking to consolidate apps, but I rely on the ability to remotely arm and disarm my system regularly. Will that functionality be made available in the Xfinity app for Xfinity Home customers?

Thank you in advance for any information that you might be able to share.

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Official Employee

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605 Messages

7 hours ago

 

user_6zu3mq, hello there and thanks for reaching out. I completely understand your concerns and would like to get just a tad bit more detail as I also have the self protection. When you're stating to arm and disarm, I think you have a security package that is not considered Self Protection. Just curious, do you have the in-home security touch pad? 

 

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