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jazr013
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7 Messages

05/18/2026 5:42 PM

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications 

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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3 hours ago

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CellarMonkey

25 Messages

27 days ago

Just a quick update. Had to upgrade my phone. Now on a Samsung S26 plus. No change in lack of notifications. Had an alarm triggered while out of town this past weekend. No notification through app still. 

(edited)

24

AH9390

Visitor

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1 Message

12 days ago

How can this go on for over four months now without a resolution? We keep getting thanked for our patience, but it's been over a third of a year since this has been reported.

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XfinityJon

Official Employee

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1.8K Messages

 

AH9390 I can certainly understand the frustration. Our engineering team has narrowed down some possible causes of this issue. We are continuing to monitor this, and as soon as we have an update to share we will certainly share it here. 

 

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10 days ago

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Zivheads

Regular Visitor

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8 Messages

3 days ago

Hi, I have all of a sudden started to have this problem on my iPhone 14 Pro. I am running iOS 26.7. It seems like the problem started when I updated my phone to iOS 26.7. I have checked all permissions, toggled on and off, and even deleted and re-installed the app. It's obviously a very, very important part of a security system to be able to alert when a door or window opens. It's very disappointing that this functionality all of a sudden stopped working.

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XfinitySean

Official Employee

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1K Messages

Thanks for taking the time to let us know you're also running into issues, Zivheads! This is a known issue and our engineering teams are in the process of working out a solution. We unfortunately don't have an estimate as far as when the issue will be resolved, but we'll be sure to keep this thread updated.

 

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1 day ago

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jazr013

New Poster

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7 Messages

2 days ago

New development! Now I can't even log into the app! It just hangs on "connecting to your home!"

Very nice!

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user_canes09

Visitor

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7 Messages

Yes same for me. This is outrageous. Is this seriously being worked on? We're going on almost have a year without the notifications working. 

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2 days ago

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XfinityAngie

Official Employee

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3K Messages

 

jazr013, This is still being worked on. I am so sorry about the issues you've had to deal with. We will keep you posted. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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XfinityKei

Official Employee

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2.8K Messages

@user_canes09 I'm sorry to hear you’ve had this issue for so long. I have Xfinity Home as well and would like to troubleshoot with you to resolve this.

Is it some notifications or all notifications.

Can you tell me which notifications you're not seeing? Is it Arming, Disarming, Alarm trigger, door/window sensors notifications?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 hours ago

0

user_canes09

Visitor

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7 Messages

All notifications. I've already spoken with an xfinity employee. Did all the troubleshooting as far as the app and notifications. So far no solution just waiting for the developers to figure it out. 

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4 hours ago

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XfinityDilary

Official Employee

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3.8K Messages

user_canes09 I appreciate you letting us know. I understand how frustrating it is when you've already completed all the troubleshooting steps and are still waiting for a resolution. Just so I can make sure I'm providing the most accurate information, when you mention you're waiting on the developers, were you advised that the issue has already been escalated to a development team, or are you still waiting for confirmation on the next steps? Any additional details you can share about what you've been told so far would be helpful.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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tvguruforever

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3 Messages

2 days ago

As of today 9/18/26 i am NOT receiving any push notifications and have not been for well over a few months. The troubleshooting listed 4 months ago  has not resolved anything. Any update on this as of today? 

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XfinityBrianH

Official Employee

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2.5K Messages

 

tvguruforever Thank you for letting us know about hte issue! Can you pelase tell me if you are having any trouble arming or disarming the system?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

0

tvguruforever

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3 Messages

I do not know how to post publicly. I wrote my issue and hit post. Did not know it was not public. 

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4 hours ago

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XfinityJon

Official Employee

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1.8K Messages

Good evening tvguruforever just to confirm is the issue you are experiencing with push notifications in general, from the Xfinity App? Or specifically push notifications for Xfinity Home?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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