jazr013's profile

New Poster

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7 Messages

05/18/2026 5:42 PM

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications 

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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Selected Oldest First

21 Messages

25 days ago

Just a quick update. Had to upgrade my phone. Now on a Samsung S26 plus. No change in lack of notifications. Had an alarm triggered while out of town this past weekend. No notification through app still. 

(edited)

Visitor

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1 Message

10 days ago

How can this go on for over four months now without a resolution? We keep getting thanked for our patience, but it's been over a third of a year since this has been reported.

Official Employee

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1.7K Messages

 

AH9390 I can certainly understand the frustration. Our engineering team has narrowed down some possible causes of this issue. We are continuing to monitor this, and as soon as we have an update to share we will certainly share it here. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Regular Visitor

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8 Messages

1 day ago

Hi, I have all of a sudden started to have this problem on my iPhone 14 Pro. I am running iOS 26.7. It seems like the problem started when I updated my phone to iOS 26.7. I have checked all permissions, toggled on and off, and even deleted and re-installed the app. It's obviously a very, very important part of a security system to be able to alert when a door or window opens. It's very disappointing that this functionality all of a sudden stopped working.

New Poster

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7 Messages

15 hours ago

New development! Now I can't even log into the app! It just hangs on "connecting to your home!"

Very nice!

Visitor

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6 Messages

Yes same for me. This is outrageous. Is this seriously being worked on? We're going on almost have a year without the notifications working. 

Official Employee

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3K Messages

 

jazr013, This is still being worked on. I am so sorry about the issues you've had to deal with. We will keep you posted. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

New Poster

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2 Messages

14 hours ago

As of today 9/18/26 i am NOT receiving any push notifications and have not been for well over a few months. The troubleshooting listed 4 months ago  has not resolved anything. Any update on this as of today? 

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