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user_042736
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Wednesday, April 17th, 2024 11:29 PM

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Xfinity doorbell

? When someone ring the door bell do we hear it through the touchscreen cause I only hear it through my phone 

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2 years ago

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XfinityRichard

Official Employee

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3.3K Messages

2 years ago

Hi there, @user_042736 I hope you are having a good day. I do apologize for the trouble you are having with your doorbell, since it's been a few days since you posted this, are you still having the same issue? If you are please reach back out.-Richard

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user_042736

5 Messages

Yes I am still having the issue 

2 years ago

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XfinityRichard

Official Employee

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3.3K Messages

Thank you, @user_042736 Are you having any other trouble get any other alerts on your Touchscreen?-Richard

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2 years ago

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user_042736

5 Messages

No just the doorbell so my question is when the doorbell is press am i supposed  to get a alert on touchscreen 

2 years ago

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CCRyanE

Official Employee

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1.1K Messages

@user_042736 You'll be notified about front door activity through the Xfinity app, or on your TV with X1 or Flex.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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XfinityRoberto

Official Employee

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2.4K Messages

@Lkpolo, the live feed of the doorbell does not show up on the Xfinity home App. The live feed has been moved to our Xfinity App now. I just checked my touchscreen and the live feed for our doorbell shows there too. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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