user_zatuov Thanks for reaching out and using the Xfinity Community Forums. I would be happy to review your home security options with you. Do you currently have any form of home security or cameras already in place?
I had a video doorbell camera installed by the folks recommended by Xfinity. The video door bell camera connected while he was here. A couple days later, it stopped connecting. Troubleshooting required that I restart the video doorbell camera (VDC). While removing the white casing from the VDC to reach the reset hole, the tiny plastic band surrounding the screw broke from its hold and the entire camera fell. Nothing broke except that tiny black band. It is not repairable. Would like to exchange for a new one. How to do that?
XfinityMarcus
Official Employee
•
1.8K Messages
2 months ago
user_zatuov Thanks for reaching out and using the Xfinity Community Forums. I would be happy to review your home security options with you. Do you currently have any form of home security or cameras already in place?
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