Visitor
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7 Messages
xfinity camera do not work at night so now what ?
I have reset them changed position chatted with agent they kept resetting my connection .. nothing works. I cannot see anything out there at night until I held the camera in my hand moved and looked then when i closed the curtain it switched back to black .. it does not work at night unless i sit it my the room but not towards the windows so what’s the point in having them ?
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, and thank you for coming here to our forums regarding your cameras not working in the dark. Have you had the opportunity to factory reset the cameras?
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Lkpolo
Problem Solver
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493 Messages
2 years ago
When you say “out there at night” do you mean outside? The camera will not work properly if it’s inside looking out a window. It needs to be positioned outside. If the cameras is looking inside your house even near a window at night in a dark room or with a light on just below it will work. I have two cameras set up outside; one on my back porch looking out at the pool with solar lights on in the distance and a dusk to dawn light on a few feet away from it but above it. If you have white above the camera position it to look down or it will have glare from the white ceiling. My other outdoor camera is set in the trim above a white garage door with no outside light unless a dusk to dawn light goes on about 25’ away on an exterior garage. Are the infrared beams coming on in the darkness? If not the camera is malfunctioning and should be replaced. I recently had an Xcam 1 go bad and my display turned green and then looked like it was snowing in my family room. That camera was replaced with an Xcam 2 and works well in a room with dark paneled walls and a white ceiling.
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user_3622be
Visitor
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1 Message
2 years ago
It's night with scarce lighting. I'm trying, the afore mentioned, tape method on the IR. I'm using black gorilla tape on top of masking tape so the gorilla tape doesn't superstick onto the camera, but I still wanted the dense coverage.
It's working slightly. I can't tell it's like Ultrasound.
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